Cancellation & Refund Policy

Orders may be cancelled only before dispatch. Once an order is processed and handed over to the courier partner, cancellation requests cannot be accepted.
To request a pre-dispatch cancellation, immediately contact our helpdesk at connect@saptrishispices.in or call 01442980567.

We accept return or replacement requests only for defective, damaged, or incorrect items reported within 7 days of delivery.

Valid grounds for return/replacement:

Package arrived broken, tampered with, or leaking in transit.
Contaminated, spoiled, or expired product received.
Incorrect product, weight variant, or batch shipped compared to your order confirmation.

Non-returnable situations:

"Change of mind," personal taste preference, or accidental order placement.
Products with broken safety seals or packages opened/used, except where an inherent manufacturing defect or spoilage is evident.
Return requests submitted after the 7-day window post-delivery.

To ensure rapid resolution and prevent fraudulent claims:

Email connect@saptrishispices.in within 7 days of delivery with:
- Your Order ID and registered contact details.
- Clear photographs or an unboxing video showing the shipping label, batch number, and the specific defect/damage.
Our quality team will review the claim within 24–48 business hours.
If physical pickup of the defective batch is required for laboratory audit, our courier partner will coordinate pickup from your address.

Approved Replacements: If a replacement is requested and stock is available, a fresh batch will be dispatched within 1–2 business days at no extra cost.
Approved Refunds: If a replacement is not feasible or a refund is requested:
- Prepaid Orders: Refunds will be credited directly to the original payment source (credit card, debit card, net banking, or UPI) within 5–7 working days after approval.
- Cash on Delivery (COD): Refunds will be transferred via NEFT/UPI to the bank account details provided by the customer.

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